How do I contact support?

There are two ways to get in touch with us:

• You can submit a support request via the GitBook app. When you’re logged in, click on the question mark at the bottom of the sidebar. Click Contact us.

• You can email [e-mail] directly.

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

• If your support request relates to a specific space, please make sure to include a link to it.

• Please describe the steps that you are taking, what happens when you take those steps, and what you expect to happen instead.

• If you are running into an error message, please pass along the error message in full.

When will I get a response?

We aim to respond to every message within 1 business day. At busy times this might not be possible, but we’ll always get back to you as soon as we are able.

Please note our support team works Monday to Friday, from 9 am to 5 pm GMT (+/- 3 hours).